About the Author
Theresa Falance

Theresa Falance is a human capital subject matter expert at Fors Marsh Group, a research and strategy company in Arlington, Virginia. She has more than 30 years of developing and implementing workforce planning, human development, and performance improvement strategies through systematically strengthening competencies, refining procedures, and rewarding quality. For the past 20 years she has consulted to federal government agencies as a specialist in human capital strategy, organizational development, and performance improvement. Falance employs industry best practices to develop customized solutions to complex problems, taking guidance from instructional design theory, Lean Six Sigma, and project management science. She has served as an adjunct professor at Georgetown University for usability and at George Mason University in the instructional design department.